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We want to get your gear to you as quickly as possible. Below you’ll find everything you need to know about how and when we ship.
We ship orders Monday through Saturday. Orders are typically processed and handed off to the carrier within 1–2 business days of being placed. We do not ship on Sundays or major U.S. holidays.
You will receive a shipping confirmation email with tracking information as soon as your order leaves our hands.
We ship all domestic orders via USPS and UPS. The carrier and service level for your order will be selected at checkout based on your location and the shipping option you choose.
Free shipping is available on all domestic orders over $50. Orders under $50 will be charged a flat shipping rate calculated at checkout.
Estimated domestic delivery times are typically 3–7 business days from the date of shipment, depending on your location and the carrier. Delivery estimates are not guaranteed.
We ship to select international destinations via FedEx and DHL. Available countries and shipping rates will be displayed at checkout.
International delivery times vary by destination and are estimates only. Customs processing, local postal systems, and other factors outside our control may affect delivery timelines.
Customs, duties, and import taxes: International shipments may be subject to customs fees, duties, or import taxes upon arrival in the destination country. These charges are the sole responsibility of the recipient and are not included in the order total or shipping cost at checkout. We are not able to predict or control these fees — please check with your local customs authority before ordering if you have questions.
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website. If you haven’t received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at howdy@typetwogear.com.
While we do everything we can to get orders out promptly, delays can occasionally occur due to high order volume, carrier disruptions, weather, or other circumstances outside our control. If your order experiences an unexpected delay on our end, we will contact you directly to let you know.
Once an order has been transferred to the carrier, we are not responsible for delays caused by the carrier. For time-sensitive orders, please reach out before placing your order so we can advise on the best shipping option.
From time to time, we may temporarily pause shipping for planned events such as vacations or holidays. When this happens, we will announce the pause in advance on our website and social media channels so you can plan your order accordingly. Orders placed during a shipping pause will be fulfilled as soon as we return.
If your package arrives damaged or is marked as delivered but cannot be located, please contact us at howdy@typetwogear.com within 7 days of the delivery date. We will work with you and the carrier to resolve the issue as quickly as possible.
For packages lost in transit, we will file a claim with the carrier on your behalf. Resolution timelines vary by carrier.
For any questions about a return or refund, contact us at howdy@typetwogear.com and include your order number. We’ll get back to you as quickly as possible.
Last Updated: July 12, 2026
We want you to love your Type2 Gear. If something isn’t right, here’s how we handle it.
We accept returns on unused, unaltered items in their original condition within 14 days of delivery. To initiate a return, email us at howdy@typetwogear.com with your order number and reason for return. We will confirm eligibility and provide return instructions.
Items must be returned in the same condition in which they were received — unworn, unwashed, and with any original packaging intact. We reserve the right to decline a return if an item shows signs of use or damage not caused by a manufacturing defect.
We do not provide prepaid return shipping labels. Return shipping costs are the responsibility of the customer.
If you are local, you are welcome to drop off your return in person — just email us first to arrange it.
Once we receive and inspect your return, we will notify you by email. If the return is approved, you may choose to receive:
Refunds to your original payment method are typically processed within 5–10 business days, depending on your bank or card issuer. Store credit is issued immediately upon approval.
Original shipping charges are non-refundable.
If your order arrives damaged or with a manufacturing defect, please email us at howdy@typetwogear.com within 7 days of delivery with your order number and a photo clearly showing the issue. If the defect is confirmed, we will send a replacement at no charge. You do not need to return the original item.
The following items are final sale and not eligible for return or refund:
All sales on non-returnable items are final. Please review product descriptions carefully before purchasing.
For any questions about a return or refund, contact us at howdy@typetwogear.com and include your order number. We’ll get back to you as quickly as possible.