Returns
Our policy lasts 14 days. If 14 days have gone by since your order was shipped, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
Hazardous materials, or flammable liquids or gases.
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hatchetsupply.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items are final.
Exchanges
We only replace items outside of our 30 day return window if they are defective. If you need to exchange it for the same item, send us an email at info@hatchetsupply.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you must contact our team at support@hatchetsupply.com prior to shipping. We offer paid return shipping.
We will confirm your information and you will be instructed to ship your item to: 77 Atlantic Ave Brooklyn New York US 11201
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
