GARLAND+ 1.1
SHIPPING & DELIVERY
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the shipping service selected.
Order Processing
Orders are processed as quickly as possible. Please allow up to two business days for orders to be prepared and dispatched from our warehouse.
During high-demand periods, dispatch times may take up to seven business days from the estimated ship date.
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
International Shipping
We currently ship worldwide.
All international orders are shipped Delivered Duty Paid (DDP), meaning that import duties, taxes, and related fees are included in the total price at checkout.
In some cases, a limited number of orders may be fulfilled from our international warehouse if the item is unavailable in our main European warehouse.
Free shipping may be available depending on order value and shipping location.
Please note that shipping timelines may occasionally be affected by national holidays, weather conditions, customs procedures, or other unforeseen delays.
Estimated Delivery Time
Estimated delivery time: 7–12 business days
Order processing time: 24–48 hours
While we always aim to deliver within the estimated timeframe, delivery times may vary due to logistics or customs clearance processes.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.
Please note that tracking updates are available once the carrier has scanned and registered the shipment.
If You Haven’t Received Your Order
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking with neighbours, reception, or your building’s mailroom.
If the package is still missing, please contact us at
Our team will be happy to assist you.
What If My Order Is Marked as Delivered but I Haven’t Received It?
There are several reasons why a package may appear as delivered before it reaches you.
Multiple Carrier Handling
Some shipments are transferred between carriers during transit. For example, a package may initially be handled by UPS but delivered by USPS or another local carrier.
Early Delivery Scan
In rare cases, carriers may mark a package as delivered up to 48 hours before the actual delivery time.
If your package has been marked as delivered but you have not received it, please allow up to 48 hours for the package to arrive. If it still does not appear after this period, please contact our customer service team.
What If My Order Is Lost?
If the tracking information confirms delivery and you have not received your package, we recommend waiting 48 hours to allow for possible delivery delays.
If the package still cannot be located after this time, please contact Client Services for further assistance.
Can I Cancel My Order?
Orders can be cancelled only if they have not yet been shipped. To request a cancellation, please contact us as soon as possible at:
Once an order has been dispatched, we are unfortunately unable to cancel it.
UPPERVOID offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@uppervoid.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at official@uppervoid.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalized, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@uppervoid.com.