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Shipping Policy
At NoNormal, we are committed to providing you with the best possible shopping experience, which includes reliable and convenient shipping options. Please review our shipping policy below to understand how we handle shipping for different regions.
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates and Delivery Estimates
We offer free shipping based on the following order minimums:
For orders that do not meet the free shipping minimums, shipping charges will be calculated and displayed at checkout. Delivery times vary depending on the destination:
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
NoNormal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
No Normal is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Returns Policy provides detailed information about options and procedures for returning your order.
Contact Us
If you have any questions about this Shipping Policy, please contact us
At No Normal, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we’re here to help. Please read our return policy below for details on how to return items.
Eligibility
Items must be returned within 30 days from the date of purchase to be eligible for a refund or exchange. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase, or you can send an email from the original email address you used to place the order.
There are certain situations where only partial refunds are granted (if applicable):
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@nonormal.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@nonormal.com.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.