New Zealand

All New Zealand orders are shipped from our Auckland, New Zealand warehouse via NZ Post. We have two shipping rates available:

Orders under $120NZD: Express Shipping for $6NZD
Orders over $120NZD: Free Express Shipping

Estimated Delivery Time:
Urban: 1-3 Business Days
Rural: 2-5 Business Days

Australia

All Australian orders are shipped from our Auckland, New Zealand warehouse via DHL Express. We have two shipping rates available:

Orders under $120NZD: Express Shipping for $14.95NZD
Orders over $120NZD: Free Express Shipping

Estimated Delivery Time:
DHL Express: 2-5 Business Days.

United States

All orders to the United States are shipped from our Auckland, New Zealand warehouse. We have four shipping rates available:

Orders under $200 NZD:
Standard Shipping (NZ Post): $19.95NZD
Express Shipping (DHL): $39.95NZD

Orders over $200NZD:
Free Standard Shipping (NZ Post)
Express Shipping (DHL) $19.95NZD

Estimated Delivery Time:
Standard: 8-15 Business Days
DHL Express: 2-5 Business Days

United Kingdom

All orders to the UK are shipped from our Auckland, New Zealand warehouse. We have four shipping rates available:

Orders under $200 NZD:
Standard Shipping (NZ Post): $19.95NZD
Express Shipping (DHL): $39.95NZD

Orders over $200NZD:
Free Standard Shipping (NZ Post)
Express Shipping (DHL) $19.95NZD

Estimated Delivery Time:
Standard: 8-15 Business Days
DHL Express: 2-5 Business Days

Rest of the World

All orders to the rest of the world are shipped from our Auckland, New Zealand warehouse. We have four shipping rates available:

Orders under $200 NZD:
Standard Shipping (NZ Post): $19.95NZD
Express Shipping (DHL): $39.95NZD

Orders over $200NZD:
Free Standard Shipping (NZ Post)
Express Shipping (DHL) $19.95NZD

Estimated Delivery Time:
Standard: 8-20 Business Days
DHL Express: 2-5 Business Days

Duties and Taxes

For some international customers, particularly those residing in the EU, there is a chance that you may be charged duties or taxes by your local customs authority. Duties and taxes are the responsibility of the customer. If you need advice on duties or taxes in your country, we advise you to contact your relevant local authority on this matter.

Please note: If you choose not to pay taxes and duties payable upon import and your package is returned to us, you will be eligible to receive a refund for the value of your product - you will not be refunded the shipping fee.

Exchanges and Returns

If you wish to exchange or return a product due to any reason, please carefully read the information below before heading to our contact page and lodging an exchange or return:


- To be eligible for an exchange or return, it must be lodged within 45 days of your order date.
- Shipment of the goods back to our address will be at cost to the customer. Our team will inspect the item(s) upon arrival for any damage to the products, where we will either approve or reject the exchange/return request.
- In the case of denial, the item(s) will be sent back to the customer (free of charge).
- If approved, we will organise the requested refund or exchange. In the case of exchange, postage back to the customer is free of charge.

Lost Parcels

We do not take responsibility for lost parcels (whether the package being sent to the buyer, or back to our HQ for an exchange/return). However, we will work with you to identify where your parcel may have ended up. To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout. If a parcel is lost, it is the buyers responsibility to lodge an investigation through the relevant courier company on the whereabouts of your parcel.